Support (and advice) when you need it

Looking to make a change to your policy, report a claim, or learn about home insurance related topics? You’ve come to the right place. Choose from one of the options listed below. Or if you prefer, call 1.855.331.6933 and speak with a member of our team. We’re open to serve you from 6:30am - 6:30pm (Mon - Sat).


Manage your policies

If you’re like most people, you have a busy schedule. That’s why we offer a number of different options to manage your Square One policy.

The most convenient option is to serve yourself by logging in to your online account. Once logged in, you can:

  • View your active policies and pending quotes.
  • Download current versions of your policy documents.
  • Make changes to your active policies.
  • Request a policy cancellation.
  • Upload documents requested by one of our agents.
  • Update your payment method.
  • Send us a secure message.

Or if you prefer, you’re welcome to call 1.855.331.6933 or email One of our licensed agents would be pleased to assist you during our regular office hours.

Log in to your online account


Manage your claims

Need to report a claim? We’re available 24 hours a day, 7 days a week. Simply call 1.855.331.6933 and press 2 for claims support. Or, report your claim online by following these simple steps:

  • Log in to your online account
  • Once logged in, click on the “Claims” tab.
  • Select the appropriate policy and click on “Report a new claim”.
  • Provide the requested information and click “Submit”.

If emergency assistance is needed, you will be contacted by an adjuster within 2 hours; otherwise, you will be contacted within 1 business day. While you wait to be contacted, we invite you to learn more about the claims process and to review answers to common claims questions.

If you need assistance with an existing claim, contact your adjuster. His/her contact information was provided after your claim was reported. If you’re unable to reach your adjuster, call 1.855.331.6933.

Log in to your online account


Free insurance tools

To assist you with the home insurance buying process, we’ve pulled together a few tools for you.

The first is a guide to buying homeowner’s insurance. This guide is particularly useful for first-time homeowners. It describes what policies cover and what questions you’ll be asked when getting a quote.

Next, you can download a simple home inventory worksheet. Completing this worksheet will help you determine exactly how much coverage you need for your personal and specialty property.

Finally, you can get a free online quote. A great tool for first-time home insurance buyers, but also useful for those with active policies. In fact, industry experts recommend that you get comparison quotes every three years to ensure you’re getting the right protection.


Insurance basics + advice

You have access to dozens of articles on home-insurance related topics through this website. These articles are sorted in three ways.

First, you can access eight different resource centres, grouped by topic. For example, there are resources centres for home buying and selling, as well as moving and getting to know your home. There are also resource centres specifically for homeowners, landlords, and tenants.

Next, you can review a series of articles that provide the basics of home insurance. These articles range from the types of home insurance typically offered to ways to save on your policy.

Finally, you can review answers to commonly asked questions. For example, get tips on how to save money on your home insurance and learn whether or not home insurance policies exclude “Acts of God”.

  • There was complete transparency, our adjuster was excellent.

    "We had wind and hail damage a couple of months back and had talked to a Square One team member around the incident. We were explained a very simple process of filing a claim. When we initiated the process, our main point of contact was Robert Neville of Kendal Adjusters, who was our adjuster for the claim. From the first phone call, right through to the end of the claim process, he was not only extremely prompt in answering our queries but in simplifying the process. ... " Read more Despite the fact that we never knew whether our claim would be approved or not, the most important experience that we remembered was the professionalism, the courteousness and the transparency. All communications were to the point and responsive, there was complete transparency, he was very patience with an eager and stressed customer, and always followed up on our queries. Due to our experience with Robert and Square One, you have won yourself a loyal customer. We have even gone ahead and shared our experiences with our friends and family and they are surprised as well. If you ever come up with automobile insurance, we would sign up without a hitch. When we buy another property, our sign up for insurance will go to Square One without hesitation. Claims processes can be a pretty intimidating and complex but Square One has simplified the process, removing the unnecessary complexity."

    Darshan S. from Calgary, AB on Jul 22, 2016.

  • Square One reinstilled my confidence in buying insurance.

    "Less than a month after renting my Vancouver condo to my first tenant, the impossible happened. The tenant, who I learned later had mental health issues, accidentally drilled into a pipe which was part of the emergency fire suppression system. This led to a high pressure flood for over 3 hours, destroying my condo, and two others below my unit. I had asked Square One's agent many questions while they were selling me my plan, including what would happen if 'someone drilled ... " Read more into a pipe by accident'. The agent had assured that it would be covered. The agent also described the loss of income coverage, which I had decided to add to my base policy. The repairs took months, and I was paid the loss of income. During the whole process the Square One adjuster was very kind and assuring, they also covered the cash flow to the various contractors. I used to hate the concept of insurance, based on difficulties in the past where I felt that I should have been covered but the company backed out. I have been converted. Square One has reinstilled my confidence in buying insurance. I would recommend anyone to cover their home with Square One, because when the impossible happened they honored their agreement and helped greatly reduce my stress level."

    Chris B. from Vancouver, BC on Jun 13, 2016.

  • Great claims service.

    "I had a water pipe bust in our house and there was a lot of damage. I was surprised to see that even at 1am at night I got a call back from the adjuster who was ready to send somebody immediately for remedial work. The entire process from initial demolition to reconstruction was done very professionally and in a couple of months time I was back to where we were originally. I am pleased by the work done by Rupert Pong at the insurance company and the adjuster, Graham, for making the entire process smooth. I would highly recommend this insurance company to everyone. Thank you! "

    Ullah F. from Mississauga, ON on Dec 15, 2015.

  • Amazing service.

    "I am super impressed with the rates and love the web presence/interface which makes buying insurance a very transparent process. In the past, I could never tell what my insurance covered but with Square One I know exactly what I am covered for and the associated costs. I also appreciate that the comprehensive policy automatically includes coverage for sewer backup and water damage. I recently reported a claim online and the process was seamless. An adjuster contacted ... " Read more me back very promptly and was extremely professional in walking me through the entire process. I have already referred my friends to Square One and they too are extremely impressed with the rates and web presence. Fantastic job!"

    Peter L. from Burnaby, BC on Nov 2, 2015.

  • Unbelievable customer service and support.

    "I cannot say enough about my insurance claim process through these folks. My adjuster, Scott Trepke, out of Vancouver has made what could have been a horrible experience so stress free. He is fast, reliable and very calming and exactly what you want when you have to go through a claim. Thank you! "

    Melanie N. from Vancouver, BC on Aug 20, 2015.

  • Great claims experience.

    "Our basement flooded the second day after moving in our home. Everyone involved in the process was highly professional, and addressed our concerns and questions in a very timely manner. Since insurance policies can be difficult to understand they even took the time to explain everything to us in detail to ensure no questions were unanswered. Thumbs up Square One! "

    Candice K. from Toronto on May 11, 2015.

  • Professional claims service.

    "Scott was very professional and polite when dealing with my claim. Whether by phone or email, he did a great job to answer my questions. Thanks again and will recommend Square One to my friends. "

    John B. from New Westminster, BC on Apr 7, 2015.

  • Excellent claims service!

    "The service provided by the adjuster Darren Ho was exceptional. Keeping me informed of the developments, and helping me to deal with the strata. He is one of the good reasons to stay with Square One. "

    Ichu C. from Vancouver, BC on Apr 6, 2015.

  • Easy as pie!

    "Also, having used them previously and having to make a claim I can confirm the experience was as painless as possible. "

    Bruce B. from Vancouver, BC on Mar 11, 2015.

  • Amazing claims service!

    "Rupert has being an amazing adjuster to guide me through my claim. He is very responsive and patient with my questions. I feel I'm being taken care of in such unhappy incident. The service is high and beyond my expectation. I've already recommended Square One to quite a few friends, and I know a couple of them have signed up! "

    Xing Yu W. from Burnaby, BC on Dec 30, 2014.

  • Amazing claims service!

    "When my bike was stolen, I was very upset. The staff at Square One were sympathetic and helpful. First, I was very impressed that the same agent helped me through the entire process so I did not need to repeat myself as with other services (i.e. telecoms, banks, etc). He explained what I needed to do clearly and replied quickly throughout my claim process. My claim was processed quickly and efficiently, and now I can enjoy the rest of my summer back on two wheels. Highly recommended! :) "

    Patricia G. from Vancouver, BC on Jul 30, 2014.

  • Very satisfied with claims service!

    "Call taker upon initial reporting was efficient and effective. Adjuster very promptly contacted me and attended scene with project manager. Very satisfied with service I received. Fortunately, no loss was incurred to us as tenants, and the damage was only to the building itsef. "

    Rachel M. from Vancouver, BC on Jul 18, 2014.

  • Grateful for easy claims service.

    "Not having my grandmother's engagement ring was a very difficult thing for my fiancé and I. Dealing with Square One was so easy. I'm so grateful that I was able to get the ring re-made best we could and without any issues. So pleased with my experience that I would recommend Square One to anyone. "

    Renee S. from Vancouver, BC on Mar 17, 2014.

  • Commendable claims service and professionalism.

    "The customer service team at Square One Insurance, including the adjuster and contractors, were efficient and highly professional from the outset of my claim. I was treated fairly and kept informed throughout the entire process. Dealing with the many contractors was equally a pleasure, and hassle free, as they worked around my schedule. I am highly satisfied with my experience and will recommend Square One Insurance to all my friends and family. A great big "Thank you!" for your commendable service and professionalism to all those involved. "

    Clint H. from Surrey, BC on Mar 4, 2014.

  • Great claims experience

    "I had heard a lot of negative things about insurance in BC and was dreading making a claim when our bikes were stolen. I was very pleasantly surprised with the attitude and professionalism of Kris at Square One. She was very responsive, answering questions rapidly and working with me to get this claim processed very quickly. This was particularly surprising given that it happened over the Christmas period. We had replacement bikes quite quickly and I was also surprised that our premiums didn't jump dramatically. Thank you. "

    Justin M. from Vancouver, BC on Jan 21, 2014.

  • Excellent company, I am impressed

    "I was very impressed when I first purchased my policy from Square One. I am more impressed and please when I need help. I have a leak in the condo and I filed a claim not knowing whether that's the right thing to do. The adjuster called me less than 15 minutes from I click the button on my computer. He explain all the things I should do and was extremely helpful. Square One is a top notch company, I definitely will spread this message to all my friends. "

    Albert L. from Vancouver, BC on Jan 13, 2014.

  • Fabulous experience with an insurance company

    "Wow. Nice when you have a fabulous experience with a insurance company. When I lost the diamond bracelet that my husband gave me for our anniversary after only seven days I was devastated. However was extremely pleased to find out when I phoned our insurance company that my policy covered mysterious jewelry disappearance. I had researched low cost home insurance online several years ago and purchased with Square One Insurance over the internet. In the back of my mind ... " Read more I always wondered what would happen if it ever came time to make a claim. Dealing with them day before xmas I received the most amazing service and assurance that everything would be covered and would be handled quickly. I waited several weeks still hoping my bracelet would find its way back to me...but no such luck. I submitted my claim today and it was expedited and approved same day. That is what I call great service!"

    Jo-Ann K. from Victoria, BC on Jan 13, 2014.

  • You've proven my feelings wrong

    "I wanted to thank you with your help through the claims process. I've had a very negative perception of insurance services in the past, and you've proven my feelings wrong through this entire process. Daniel was very quick in response, very easy to talk to, and gave me more than enough info and leeway to really make the process understandable and easy for a first time claim. I really appreciate the help, and while I know it's part of his job, it made a big difference in ease of this unfortunate process. I will be recommending Square One Insurance to everyone I can. "

    Dexter H. from Vancouver, BC on Dec 27, 2013.

  • Amazing claims service

    "THANK YOU Square One for your amazing service! I recently had the unfortunate experience of having my bike stolen. Daniel was my claims adjuster and not only was he knowledgeable and professional, he was very friendly! My bike was stolen on a Monday night and my claim was settled by Wednesday afternoon. It is very reassuring to know that my insurance company was there when I needed them. Thanks again Daniel and Square One! "

    Nathan C. from Vancouver, BC on Nov 16, 2013.

  • Efficiency, professionalism and customer service!

    "I wanted to thank you for your excellent service in processing my insurance claim for a stolen laptop. This was a challenging experience for me as I was in China when it happened. Daniel was extremely helpful and professional in processing my claim and assisting me in getting all the necessary forms completed. My claim was processed in a very short period of time, considering the challenges. I would highly recommend Square One for its efficiency, professionalism and customer service! "

    Sharon S. from New Westminster, BC on Oct 23, 2013.

  • Claim processed in less than a week!

    "I couldn't have asked for an easier experience with my Square One insurance claim. Daniel was incredibly responsive and was able to process my claim in less than a week. He was personable and very honest; he even reminded me of things to add to my claim that I hadn't thought of. I really have nothing but the best things to say about my claim experience at Square One. "

    Meganne S. from Vancouver, BC on Oct 7, 2013.

  • Amazing claims service!

    "The loss of my camera was traumatic enough - the thought of having to "defend" myself to the insurance company had me in cold sweats. I braved the call and instantly felt like someone was on my side - they were here to help. It was an amazing feeling - from angry and defensive to thankful and supported. Thank you Square One - Thank you Daniel. "

    Russ E. from Vancouver, BC on Oct 7, 2013.