The Square One website is unbelievably user-friendly and the pick-your-own coverage product is very different from other insurance companies. I feel this policy is completely tailored to our needs, and I saved us over $300 a year by doing so! My questions were answered quickly and thoroughly through my online chat - I didn't have wait in a queue or anything. I heard about this company through a friend and I will definitely be recommending them to anyone else I know!
- Jennifer B. from Vancouver, BC on Feb 9, 2016.
The best experience by far!
Everything from the initial call to receiving documents was done in less then 24 hours. Kevin Gan was a pleasure to deal with, he was informative, knowledgeable and very patient. After a week of websites that took 20 minutes to answer questions just to be told to contact the local agent, agents that never returned calls (one even told me in person that he was closing in 30 minutes and I should come back tomorrow), I was very frustrated. Dealing with Square One was an unexpected pleasure. The best by far!
- Donald M. from Oshawa, ON on Jan 6, 2016.
Great claims service.
I had a water pipe bust in our house and there was a lot of damage. I was surprised to see that even at 1am at night I got a call back from the adjuster who was ready to send somebody immediately for remedial work. The entire process from initial demolition to reconstruction was done very professionally and in a couple of months time I was back to where we were originally. I am pleased by the work done by Rupert Pong at the insurance company and the adjuster, Graham, for making the entire process smooth. I would highly recommend this insurance company to everyone. Thank you!
- Ullah F. from Mississauga, ON on Dec 15, 2015.
Best rates and amazing service.
I recently did an online quote with Square One Insurance, and was completely shocked to see how much I had been overpaying in the past for home insurance. I figured I would go ahead and give them a call to see about having a policy for such a low cost. When I called to speak to Sandra, she made me feel as though I was cared for, unlike other companies that make you feel like you're just a paycheque. She answered all my questions, and even made my monthly payments less ... " Read more than the quote. Two days later I am not only insured, but I am also saving money, a lot of money. I have already referred Square One to a few people, and will continue to refer my friends and family. Amazing job Square One, you have made a family extremely happy."
- Marsha W. from Chatham, ON on Nov 17, 2015.
I am super impressed with the rates and love the web presence/interface which makes buying insurance a very transparent process. In the past, I could never tell what my insurance covered but with Square One I know exactly what I am covered for and the associated costs. I also appreciate that the comprehensive policy automatically includes coverage for sewer backup and water damage. I recently reported a claim online and the process was seamless. An adjuster contacted ... " Read more me back very promptly and was extremely professional in walking me through the entire process. I have already referred my friends to Square One and they too are extremely impressed with the rates and web presence. Fantastic job!"
- Peter L. from Burnaby, BC on Nov 2, 2015.
Five star service.
Every time I deal with this company I receive five star service. Definitely impressed by how easy everything was and how helpful the agents were. The first agent, Kevin, helped me set up my initial plan and provided an easy to understand overview of what I needed. The second agent, Devon, helped me adjust my plan when I changed units in my building by creating an already filled out quote for me to submit. Extremely satisfied, will recommend to friends. Thank you so much for making this a pleasant experience!
- Sean D. from Edmonton, AB on Oct 26, 2015.
Quick and easy.
I came to Square One after receiving the cost to renew my home insurance through my insurance broker. The brokers cost was quite high compared to what Square One offers (almost triple the amount). Spent 10 minutes online getting a quote, and another 5 buying it. It was quick and easy. And, saving me almost $800 a year on home insurance just makes it that much better. I will definitely be recommending Square One to my friends and family.
- Joshua G. from Saskatoon, SK on Oct 16, 2015.
Half the price of TD.
I recently purchased a house in Hamilton, received a quote from our mortgage broker at TD Canada Trust and it was $131 plus tax, I received a quote from Square One for $57 including tax - this is amazing. With live chats, great phone service and a simple online application, hopefully I can deal with more companies like this in the future.
- Nicholas E. from Hamilton, ON on Oct 16, 2015.
I just had an amazing experience getting insurance (which no one will ever say) but it is by far the best. I've have gotten insurance before (cars, houses) but this is the best service. It was quick and simple with no red tape. I will be recommending to everyone!
- Piras M. from Toronto, ON on Oct 6, 2015.
Easy to apply and change policies.
Square One has a very easy application process which allows you to choose exactly the coverage you need while seeing the cost of each coverage in real time. It really is very helpful to know that the 'essential coverage' you want is costing $1 or $20 a month as you go along. As a result I managed to save $30 per month compared to my previous insurer. I just completed a review of my homes content and realized I was under-insured. I just logged in and changed it in minutes ... " Read more without the hassle of phoning an agent - that has been a source of inertia for me in the past which has delayed policy changes. As of yet I have made no claims so I can't say what this company is like when disaster strikes."
- Brian R. from Thunder Bay, ON on Sep 19, 2015.
I've done a ton of research on home insurance providers. I was referred to you by a friend and it's as easy and efficient as she and the other Yelp reviewers said it was. Your breakdown of categories helped me with my own spreadsheet to itemize our assets and now I'm going to take photos of everything for reference. Thanks for making it so easy.
- Christina W. from Vancouver, BC on Sep 9, 2015.
Applying and purchasing was easy.
My insurance renewal was mailed to me and it seemed like it was too expensive. I found Square One by searching on the internet and when it said you could get a quote online I thought I'll give it a try. Often these free quote things are really just a way to mine your contact information so someone can phone you, but with Square One it was a detailed, but understandable questionnaire resulting in an actual quote! The quote saved me 25% over the price of my renewal and ... " Read more furthermore I was able to convert the quote into a policy with just a few keystrokes. The true measure of an insurance company is always how they handle a claim, but unless you have prior claims you never know that until something happens, but from the point of view of obtaining a quote and purchasing a policy from the comfort of your own computer Square One is a winner!"
- Hugh W. from Victoria, BC on Sep 9, 2015.
Excellent and easy to buy.
The website layout is crisp and to the point, Square One Insurance gets straight to the point and offers the best deal catered just for you. Everything can be done online within 10 minutes, with an updated quote every time you fine-tune your policy. Highly recommend it!
- Weiling C. from Vancouver, BC on Aug 29, 2015.
Straightforward policies with superb customer service.
I spoke with a representative of Square One who answered all of my questions, was polite, informed and professional. I was able to get a policy which suits my needs as a single person. With other companies, I was fenced in by 'packages' that did not take my circumstances under consideration at all. I am a fan of this company and will be telling my friends about Square One!
- Sandra F. from Ladysmith, BC on Aug 29, 2015.
Impressive customer service!
I am really impressed with their customer service. Not only being prompt and helpful, but also they work hard to meet their customers' needs. All the staff are nice, especially Kevin and Glen, thank you so much for looking after my home insurance. You guys are awesome!
- Toki Akiyama from North Vancouver, BC on Aug 27, 2015.
I've only been with Square One for a year but any interaction I've had has been great. The website is easy to use and I love that you can personalize your insurance. They give you many choices and the prices are reasonable. At least more reasonable than others I look at. I highly recommend.
- Carolyn J. from Sherwood Park, AB on Aug 26, 2015.
Unbelievable customer service and support.
I cannot say enough about my insurance claim process through these folks. My adjuster, Scott Trepke, out of Vancouver has made what could have been a horrible experience so stress free. He is fast, reliable and very calming and exactly what you want when you have to go through a claim. Thank you!
- Melanie N. from Vancouver, BC on Aug 20, 2015.
Excellent customer service.
Took me about 10 minutes to set up tenant's insurance for the first time. I spoke with Nicole over the phone - she was super friendly, and answered all of my questions. Will gladly recommend Square One Insurance to all my friends and family!
- Gunjan C. from Toronto, ON on Aug 7, 2015.
Easy to understand and personalize the insurance coverage you want and need. Loved the ability to do everything online at my convenience. Prices totally reasonable - highly recommend.
- Colleen E. from Surrey, BC on Jul 29, 2015.
Easy and fair.
Saw an ad while on holiday in Ontario. We were in desperate need of a new insurance provider, as we found we were getting laced here in Alberta for no good reason. Goodbye former insurance company! It couldn't be easier to fill everything yourself online, ask a few questions to live agents online (or else they get back to you quickly). Saved $900. No joke.
- Vesna B. from Calgary, AB on Jul 24, 2015.
Everything smooth and easy to use.
First, I just want to say that my insurance Rep Madison Lynch was so helpful and friendly on the phone when I talked to her. She guided me through everything I needed to know and answered all my questions. Second, I love the fact that I am able to adjust my insurance quote online and see the real time changes to my coverage and premium. It was very easy to use the online application and I loved how every category had an explanation of what exactly was being covered. Thanks!
- Clayton U. from Surrey, BC on Jul 22, 2015.
Superior quality of service.
I was very impressed by the superior quality of service, clarity and help provided by Debbie Bevilacqua this morning. I have not had a smoother time dealing with insurance companies, and agents ever before. Her attitude, caliber of service, and positive attitude was amazing and lasted the entire 40 minutes of our conversation.
She's definitely an asset to your company!
- Bilal N. from Richmond Hill, ON on Jul 21, 2015.
A friend who is an insurance broker recommended Square One Insurance to me even though he sells for 4 other insurance companies, because Square One was cheaper. I did online questionnaires for all 3 of my properties and they really only took less than 15 minutes each (possibly because I already had quotes from other companies against which I could compare and/or because I was already familiar with insurance coverages and terminology). Each question had an explanation ... " Read more which was easy to understand and it was easy to navigate the webpages. All 3 quotes were cheaper for comparable coverage amounts and I purchased all 3."
- Ron L. from Richmond, BC on Jul 20, 2015.
Very user friendly website ... easy to follow prompts and directions. Interaction with staff via webchat quick, easy and very helpful. Obtained a highly competitive quote with little difficulty or grief involved!
- Kirk W. from Thunder Bay, ON on Jul 20, 2015.
Clear, concise, quick & convenient.
What more could you ask for when purchasing tenant's insurance with the added luxuries of doing so from your own home in a matter of clicks. Phenomenal reviews are well-deserved for such user-friendly service as a fantastic option for tenants across BC.
- Teejay K. from Victoria, BC on Jul 19, 2015.
Customer for 3 years and still very happy.
I've continued to renew my home insurance policies with Square One because you offer very good value, it is fast and simple to complete online and I feel like the entire process is very transparent (VERY awesome - probably most people's complaints about what they are charged for when buying insurance). I love that I can complete all policy changes online (super easy). Customer service has also been great in the times that I had questions about my billing. Thanks for making buying insurance so easy.
- Vanessa C. from Burnaby, BC on Jul 16, 2015.
The service was very easy to use, and I like how you broke down each area at the end (theft, earthquake, etc). Seriously surprised at cutting my bill in half each month! Thank you so much!
- Tess D. from East York, ON on Jul 16, 2015.
I love your site. The online experience is like a well oiled - user friendly machine. Thank you!
- Anup S. from Vancouver, BC on Jul 15, 2015.
Fast and professional service.
I love being able to apply online but still have the opportunity to talk to someone when needed.
- Marie B. from Nepean, ON on Jul 14, 2015.
Amazing, fast and easy online quote.
I loved the quick and easy use of your online quote system and the option to pay monthly. Highly recommended!
- Marcin D. from Richmond, BC on Jul 5, 2015.
Most hassle free service.
I have been with Square One for about 3 years now and I've moved to a new apartment every year. It is the least stressful part about the move because I can do it on my own online or call up to quickly make changes. They are super flexible and make the move so much easier. Not to mention the rates are so affordable. I'm slowly converting all my friends to sign up with Square One.
- Trina N. from Vancouver, BC on Jul 3, 2015.
I can't believe how easy this really was. I even had to stop at one point and collect some information I should have previously had, and after a few days of not signing back on I received an email asking if I wanted to continue with the on-line quote. Very happy with the ease of use with this web format. Very happy.
- Gavin from Vancouver , BC on Jun 29, 2015.
So glad I came across Square One.
Extremely competitive rates and flexible policies. Web signup experience was stellar with their top-notch site, and I had my new policy in minutes with no hassle whatsoever. 100% recommended!
- Richard B. from Calgary, AB on Jun 26, 2015.
Awesome online experience.
Awesome online experience! Super straightforward and the easiest insurance has ever felt. I had some questions and called in and the staff were super friendly and helpful!
- Bradley K. from Port Coquitlam, BC on Jun 26, 2015.
Quick - simple - easy.
I shopped around for quotes online, not wanting to spend hours on the phone repeating myself over and over again to different people. I loved that I could just fill in my information, make the choices I wanted and in a few clicks I had a competitive quote, one more click and my policy was issued. This was easy to use, the information was precise and clear, and I would recommend this to anyone.
- Rosemary C. from North Vancouver, BC on Jun 25, 2015.