Wondering what people are saying about us? A total of 3,582 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
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I was looking for a home insurance quote and Square One offered the most competitive price and outstanding customer service. The agents I've spoken to provided full information with all the explanations required. Very good impression so far. - Nina B. from Calgary, AB on Apr 18, 2017
Response: We're so pleased to hear you found Square One to be the most competitive, Nina! The agents will be delighted to learn that you enjoyed speaking with them, and we look forward to being your home insurance provider for years to come. Cheers, Aneel Mattu, Digital Marketing Specialist.
Nice and easy, the way it should be! I wish you had pre-authorized chequing as a payment option, it would be so much better. - Jason G. from Toronto, ON on Apr 18, 2017
Response: Hi, Jason. Thanks for taking the time to write a review and leave your feedback. When it comes to pre-authorized bank withdrawals, we do offer that option in some scenarios. You can see if that option is available to you by logging into your online account, clicking on the "Billing information" tab, choosing your policy and clicking the "Change payment method" button. If you'd like to do so over the phone, you can call 1.855.331.6933 and an agent would be more than happy to assist. Cheers, Aneel Mattu, Digital Marketing Specialist.
The first step is done and it has been a pleasant experience from start to finish both online and by phone. The second test for any insurance provider is how they respond to claim requests. I hope I never have to go that route! - Rajeev N. from Brampton, ON on Apr 17, 2017
Response: Thanks for choosing Square One, Rajeev. And you're absolutely right, how a provider handles a claim is the true litmus test. If you'd like to learn more about the Square One claims process, feel free to visit https://www.squareoneinsurance.ca/support/claims-process/. You can also read what other customers have said after they went through a claim here https://www.squareoneinsurance.ca/reviews?filter=claims#user-submitted-reviews. Thanks again for becoming a customer! Cheers, Aneel Mattu, Digital Marketing Specialist.
The website to select coverage the first time and to modify it later is so easy to use! - Annabelle M. from Ottawa, ON on Apr 17, 2017
Response: We're so pleased to hear you liked the website, Annabelle! Thanks for letting us know you enjoyed the ability to modify your policy online at a later date. Cheers, Aneel Mattu, Digital Marketing Specialist.
It all seems fairly easy. - Daniel B. from Airdrie, AB on Apr 14, 2017
Response: That's great to hear, Daniel. If you have any questions in the future, please don't hesitate to email firstname.lastname@example.org or call 1.855.331.6933 and an agent will be more than happy to assist. Cheers, Aneel Mattu, Digital Marketing Specialist.
It's good to get involved in designing your own insurance plan. If stuck, professional help is a phone call away. The staff is generally knowledgeable and agreeable, which I highly appreciate. There is much I learned from them about insurance. - Catherine M. from Vancouver, BC on Apr 13, 2017
Response: Not only are we happy to be your provider, Catherine, we're thrilled we could help you learn more about home insurance in the process! If you'd like to learn more, there are plenty of resources available on our website, here's a great start: https://www.squareoneinsurance.ca/advice-support/resource-centres. Thanks again for choosing Square One. Aneel Mattu, Digital Marketing Specialist.
There was zero hassle and everything was processed quickly.
A very efficient method of providing information to the adjuster, Kevin, who was fantastic to deal with. Every agent I spoke with was knowledgeable, there was zero hassle, and the payout was as quickly processed as all the other stages, with the convenient option to pick up the cheque in your office. Thank you so much for everything! - Tanner F. from Vancouver, BC on Apr 13, 2017
Response: Hi, Tanner. Thank you for taking the time to share your claims experience. Kevin and the entire claims team will be delighted to learn that you felt the process was quick and efficient. All the best, Aneel Mattu, Digital Marketing Specialist.
I thought it would take a long time to get through the process, but Wade was pleasant and knowledgeable. And, shortly after when I had a question, Diana promptly responded to my email. As a first time user, I would recommend Square One to anyone. - Nathalie O. from Ottawa, ON on Apr 11, 2017
Response: Wade and Diana will be happy to hear that, Nathalie. Thank you so much for taking the time to share your experience with both of them, and welcome to Square One. Aneel Mattu, Digital Marketing Specialist
Everything was done online without requiring a call to anyone. Lots of details to help select the best options. - Mohsin H. from Sunnyvale, CA on Apr 11, 2017
Response: Thanks for sharing your online experience, Mohsin. It's nice knowing you found it easier to complete everything through the online quote flow. Cheers, Aneel Mattu, Digital Marketing Specialist.
I'm glad I found Square One. I was able to easily sign up for tenant insurance without any hassle. - Riley L. from Oshawa, ON on Apr 11, 2017
Response: There are a lot of options out there, so we're happy you found Square One as well. Thanks for becoming a customer and sharing your experience, Riley. Regards, Aneel Mattu, Digital Marketing Specialist.
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 6:30am - 6:30pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.