Privacy policy

We’re committed to protecting your privacy. Our privacy policy, which complies with all provincial and federal laws, is described below. This policy may be modified by Square One Insurance Services Inc. (“Square One”) at any time without notice to you. Please check this page regularly for updates.

What is Personal Information?

“Personal Information” means information about an identifiable individual. For clarity, information that by itself cannot be connected to an identifiable individual is not considered Personal Information.

Why is Personal Information collected and used?

Square One collects and uses your Personal Information for the purpose of:

  1. promoting, offering, quoting, and selling insurance products to you;
  2. improving our website and the various services offered to you on it;
  3. processing and administering your insurance policies for which we act as your agent;
  4. adjudicating your insurance claims;
  5. contacting you in compliance with the law; and,
  6. complying with the law.

We will limit the Personal Information we collect about you to that which is needed to meet these purposes. We will only retain your Personal Information as long as we need it to meet these purposes.

Please be aware that, as part of our use of your Personal Information, we may transfer it for processing in jurisdictions outside of Canada, which may not have laws that provide privacy protections that are substantially similar to those in Canada.

Will Personal Information be disclosed to others?

We will only disclose your Personal Information to:

  1. independent contractors of Square One or of your Insurer to investigate, assist with, or adjudicate your claim;
  2. consumer reporting agencies as governed by the law;
  3. any other third party, if mandated to do so by the law; and,
  4. any other third party, if you provide us with your express consent to do so.

How is Personal Information collected?

We collect your Personal Information:

  1. during all telephone conversations you have with us, which we will record only with your express consent for our mutual protection and to improve the service we offer to you;
  2. from all written and electronic communications you have with us;
  3. when you use our website;
  4. from any publicly or commercially available source of information; and,
  5. from consumer reporting agencies with your consent as required by the law.

By volunteering your Personal Information to us, you are providing your consent for us to collect, use and disclose your Personal Information as described in this policy. If you provide us with Personal Information about others, you represent that you have obtained their consent for us to collect, use and disclose their Personal Information as described in this policy.

We will make every reasonable effort to keep your Personal Information accurate and up to date.

How is Personal Information collected on this website?

We use Google Analytics (“Analytics”) to collect information about use of this website. Analytics collects information such as how often you visit this website, what pages you visit, and what other websites you used prior to coming to this website. Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. Although Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Analytics about your visits to this site is restricted by Analytics Terms of Use and Google Privacy Policy. You can disable Analytics from recognize you by installing the Analytics Opt-out Browser Add-on.

What safeguards protect Personal Information?

We will, at all times:

  1. use all reasonable physical measures, technical tools, and organizational controls at our disposal to protect your Personal Information from misuse or inappropriate disclosures; and,
  2. ensure through contract that all third parties to which we transfer your Personal Information for processing comply with our privacy policy.

What recourse is available?

You are encouraged to contact our Compliance Officer, who is a member of our Senior Management, to:

  1. answer any questions you may have with respect to our privacy policy;
  2. request access to your Personal Information in our control, including transcripts of recorded calls;
  3. correct any of your Personal Information that may be inaccurate;
  4. address any complaints you may have about our use or disclosure of your Personal Information; and,
  5. withdraw your consent to our use of your Personal Information.

You can also contact the Office of the Privacy Commissioner of Canada if you are not satisfied with our response.

Compliance officer

Compliance Officer
Square One Insurance Services Inc.
Suite 1218, PO Box 11600
650 West Georgia Street
Vancouver, BC V6B 4N8
Tel: 1.855.331.6933 ext 101
Fax: 1.855.331.6935
Email: Compliance Officer