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Customer support

Manage your policy

If you’re like most people, you have a busy schedule. That’s why we offer a number of different self-serve options when it comes to managing your Square One policy. To learn more about these options, please click the tabs below. Over the coming months, we’ll be adding even more self-serve options.

And, you are always welcome to call our sales and service team at 1.855.331.6933 between the hours of 7:00 am and 5:30 pm (PT), Monday to Saturday. Or if you prefer, you can email us and we’ll be sure to respond as quickly as possible.

Manage your claim

Do you need to report a claim? Our claims team is available to take your calls 24 hours a day, 7 days a week. Simply call 1.855.331.6933 and press option 2 for claims when prompted. If you don’t require emergency assistance, you can also report your claim online by logging in to your online account.

For more information about reporting and managing your claim, please click the tabs below. And if this is the first time (or if it’s been a while since) you’ve had a claim, please review the claims process and common claims questions sections of our website.

Update your payment method

You’ll find it’s both easy and convenient to update the payment method associated with your Square One home insurance policy. You log in to your online account and update your payment method in just moments. Once logged in to your account, select the appropriate policy and you’ll be able to update your payment method.

Log in to your online account

Of course, you’re also welcome to call us at 1.855.331.6933. Our agents are available to assist you between the hours of 7:00 am and 5:30 pm (PT), Monday to Saturday.

Change your policy

Things are constantly changing, so it’s really important to regularly inform your insurance provider about the changes. Please be sure to contact us if there are any major changes with your home or your life.

For example, we need to know if you’re moving or renovating your home, if you’ve just bought any new personal or specialty property, or if someone is moving in or moving out of your home. Each of these changes may have an impact on your insurance policy. If you don’t notify us immediately of changes that may affect your policy, it may become void and your right to recover under it may be forfeited.

To discuss any changes to your policy, please:

Cancel your policy

With Square One, you can cancel your policy at any time without a penalty. To cancel your policy, you can:

Please note that in some situations you may be required to submit your cancellation request in writing with signatures from all those named on the policy.

Request a copy of your policy

The easiest way to get another copy of your policy is to log in to your online account. Once logged in to your account, select the appropriate policy and you’ll be able to download a copy of the most recent version of your policy.

Log in to your online account

Or if you prefer, you can:

Report a new claim

No one can control when accidents happen. That’s why Square One offers 24-hour emergency claims service.

For emergency assistance day or night, call us at 1.855.331.6933. You have our commitment that you’ll be speaking with a licensed claims adjuster within one hour. The adjuster will guide you through the claims process, including what you can do to deal with the immediate emergency. If your safety, or the safety of your family is at risk, please be sure to call 911 first.

The easiest way to report a non-emergency claim is to log in to your online account. Once logged in to your account, select the appropriate policy and you’ll see a button to report a new claim.

Log in to your online account

Of course, you are also welcome to call at 1.855.331.6933, Monday to Saturday between 7:00 am and 5:30 pm (PT), to report your non-emergency claim.

When reporting a claim, please have the following information available: (1) your name; (2) your phone number; (3) your insurance policy number; and (4) the address of the property that is covered under your insurance policy.

Manage an existing claim

At Square One, we are committed to providing you with outstanding claims service.

If you have any questions regarding your claim, your first phone call or email should be to your Square One adjuster.

If for any reason you can’t get in touch with your adjuster, please call us at 1.855.331.6933 between the hours of 7:00 am and 5:30 pm (PT), Monday to Saturday. And, we’ll make sure you receive the service you need.

You may want to review the claims process to get a sense of how things should progress, as well as answers we’ve prepared for the most common claims questions.

Claims reviews

Wondering what customers have to say about their claims experience with Square One? Check out the reviews below.

"Not having my grandmother's engagement ring was a very difficult thing for my fiancé and I. Dealing with Square One was so easy. I'm so grateful that I was able to get the ring re-made best we could and without any issues. So pleased with my experience that I would recommend Square One to anyone."
Written by Renee S. from Vancouver, BC on Mar 17, 2014.
"The customer service team at Square One Insurance, including the adjuster and contractors, were efficient and highly professional from the outset of my claim. I was treated fairly and kept informed throughout the entire process. Dealing with the many contractors was equally a pleasure, and hassle free, ... " Read more as they worked around my schedule. I am highly satisfied with my experience and will recommend Square One Insurance to all my friends and family. A great big "Thank you!" for your commendable service and professionalism to all those involved."
Written by Clint H. from Surrey, BC on Mar 4, 2014.
"I had heard a lot of negative things about insurance in BC and was dreading making a claim when our bikes were stolen. I was very pleasantly surprised with the attitude and professionalism of Kris at Square One. She was very responsive, answering questions rapidly and working with me to get this claim ... " Read more processed very quickly. This was particularly surprising given that it happened over the Christmas period. We had replacement bikes quite quickly and I was also surprised that our premiums didn't jump dramatically. Thank you."
Written by Justin M. from Vancouver, BC on Jan 21, 2014.
"I was very impressed when I first purchased my policy from Square One. I am more impressed and please when I need help. I have a leak in the condo and I filed a claim not knowing whether that's the right thing to do. The adjuster called me less than 15 minutes from I click the button on my computer. ... " Read more He explain all the things I should do and was extremely helpful. Square One is a top notch company, I definitely will spread this message to all my friends."
Written by Albert L. from Vancouver, BC on Jan 13, 2014.
"Wow. Nice when you have a fabulous experience with a insurance company. When I lost the diamond bracelet that my husband gave me for our anniversary after only seven days I was devastated. However was extremely pleased to find out when I phoned our insurance company that my policy covered mysterious ... " Read more jewelry disappearance. I had researched low cost home insurance online several years ago and purchased with Square One Insurance over the internet. In the back of my mind I always wondered what would happen if it ever came time to make a claim. Dealing with them day before xmas I received the most amazing service and assurance that everything would be covered and would be handled quickly. I waited several weeks still hoping my bracelet would find its way back to me...but no such luck. I submitted my claim today and it was expedited and approved same day. That is what I call great service!"
Written by Jo-Ann K. from Victoria, BC on Jan 13, 2014.
"I wanted to thank you with your help through the claims process. I've had a very negative perception of insurance services in the past, and you've proven my feelings wrong through this entire process. Daniel was very quick in response, very easy to talk to, and gave me more than enough info and leeway ... " Read more to really make the process understandable and easy for a first time claim. I really appreciate the help, and while I know it's part of his job, it made a big difference in ease of this unfortunate process. I will be recommending Square One Insurance to everyone I can."
Written by Dexter H. from Vancouver, BC on Dec 27, 2013.
"THANK YOU Square One for your amazing service! I recently had the unfortunate experience of having my bike stolen. Daniel was my claims adjuster and not only was he knowledgeable and professional, he was very friendly! My bike was stolen on a Monday night and my claim was settled by Wednesday afternoon. ... " Read more It is very reassuring to know that my insurance company was there when I needed them. Thanks again Daniel and Square One!"
Written by Nathan C. from Vancouver, BC on Nov 16, 2013.
"I wanted to thank you for your excellent service in processing my insurance claim for a stolen laptop. This was a challenging experience for me as I was in China when it happened. Daniel was extremely helpful and professional in processing my claim and assisting me in getting all the necessary forms ... " Read more completed. My claim was processed in a very short period of time, considering the challenges. I would highly recommend Square One for its efficiency, professionalism and customer service!"
Written by Sharon S. from New Westminster, BC on Oct 23, 2013.
"I couldn't have asked for an easier experience with my Square One insurance claim. Daniel was incredibly responsive and was able to process my claim in less than a week. He was personable and very honest; he even reminded me of things to add to my claim that I hadn't thought of. I really have nothing ... " Read more but the best things to say about my claim experience at Square One."
Written by Meganne S. from Vancouver, BC on Oct 7, 2013.
"The loss of my camera was traumatic enough - the thought of having to "defend" myself to the insurance company had me in cold sweats. I braved the call and instantly felt like someone was on my side - they were here to help. It was an amazing feeling - from angry and defensive to thankful and supported. ... " Read more Thank you Square One - Thank you Daniel."
Written by Russ E. from Vancouver, BC on Oct 7, 2013.