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Customer support

Manage your policy

If you’re like most people, you have a busy schedule. That’s why we offer a number of different self-serve options when it comes to managing your Square One policy. To learn more about these options, please click the tabs below. Over the coming months, we’ll be adding even more self-serve options.

And, you are always welcome to call our sales and service team at 1.855.331.6933 between the hours of 8:30 am and 5:30 pm (PT), Monday to Saturday. Or if you prefer, you can email us and we’ll be sure to respond as quickly as possible.

Manage your claim

Do you need to report a claim? Our claims team is available to take your calls 24 hours a day, 7 days a week. Simply call 1.855.331.6933 and press option 2 for claims when prompted. If you don’t require emergency assistance, you can also report your claim online by logging in to your online account.

For more information about reporting and managing your claim, please click the tabs below. And if this is the first time (or if it’s been a while since) you’ve had a claim, please review the claims process and common claims questions sections of our website.

Update your payment method

You’ll find it’s both easy and convenient to update the payment method associated with your Square One home insurance policy. You log in to your online account and update your payment method in just moments. Once logged in to your account, select the appropriate policy and you’ll be able to update your payment method.

Log in to your online account

Of course, you’re also welcome to call us at 1.855.331.6933. Our agents are available to assist you between the hours of 8:30 am and 5:30 pm (PT), Monday to Saturday.

Change your policy

Things are constantly changing, so it’s really important to regularly inform your insurance provider about the changes. Please be sure to contact us if there are any major changes with your home or your life.

For example, we need to know if you’re moving or renovating your home, if you’ve just bought any new personal or specialty property, or if someone is moving in or moving out of your home. Each of these changes may have an impact on your insurance policy. If you don’t notify us immediately of changes that may affect your policy, it may become void and your right to recover under it may be forfeited.

To discuss any changes to your policy, please:

Cancel your policy

With Square One, you can cancel your policy at any time without a penalty. To cancel your policy, you can:

Please note that in some situations you may be required to submit your cancellation request in writing with signatures from all those named on the policy.

Request a copy of your policy

The easiest way to get another copy of your policy is to log in to your online account. Once logged in to your account, select the appropriate policy and you’ll be able to download a copy of the most recent version of your policy.

Log in to your online account

Or if you prefer, you can:

Report a new claim

No one can control when accidents happen. That’s why Square One offers 24-hour emergency claims service.

For emergency assistance day or night, call us at 1.855.331.6933. You have our commitment that you’ll be speaking with a licensed claims adjuster within one hour. The adjuster will guide you through the claims process, including what you can do to deal with the immediate emergency. If your safety, or the safety of your family is at risk, please be sure to call 911 first.

The easiest way to report a non-emergency claim is to log in to your online account. Once logged in to your account, select the appropriate policy and you’ll see a button to report a new claim.

Log in to your online account

Of course, you are also welcome to call at 1.855.331.6933, Monday to Saturday between 8:30 am and 5:30 pm (PT), to report your non-emergency claim.

When reporting a claim, please have the following information available: (1) your name; (2) your phone number; (3) your insurance policy number; and (4) the address of the property that is covered under your insurance policy.

Manage an existing claim

At Square One, we are committed to providing you with outstanding claims service.

If you have any questions regarding your claim, your first phone call or email should be to your Square One adjuster.

If for any reason you can’t get in touch with your adjuster, please call us at 1.855.331.6933 between the hours of 8:30 am and 5:30 pm (PT), Monday to Saturday. And, we’ll make sure you receive the service you need.

You may want to review the claims process to get a sense of how things should progress, as well as answers we’ve prepared for the most common claims questions.