"I just had a wonderful conversation with Devon, she was courteous, polite and very informative. There was almost no wait time to get a hold your customer service and she in fact delivered world class customer service to me, helped me with my online quote that I had previously filled out and we are waiting ... " Read more on the underwriters now. Thank you Devon for a great customer service experience!"
Written by Doug F. from Waterloo, ON on Mar 6, 2014.
"The customer service team at Square One Insurance, including the adjuster and contractors, were efficient and highly professional from the outset of my claim. I was treated fairly and kept informed throughout the entire process. Dealing with the many contractors was equally a pleasure, and hassle free, ... " Read more as they worked around my schedule. I am highly satisfied with my experience and will recommend Square One Insurance to all my friends and family. A great big "Thank you!" for your commendable service and professionalism to all those involved."
Written by Clint H. from Surrey, BC on Mar 4, 2014.
"I was looking for insurance for my rented apartment, I don't have a lot of stuff, and couldn't afford the monthly premiums I had with other insurance providers. I also thought it was too much money to pay each month in the off chance I had to make a claim. I don't have expensive furniture or anything ... " Read more of high value, so I didn't think tenants insurance was really worth my time. I found that Square One has low monthly premiums I can afford. Also the helpful customer service was a bonus as well, so now I have peace of mind and it costs less than my hydro bill each month."
Written by Leia B. from Vancouver, BC on Mar 3, 2014.
"I have never experienced an easier way to get insurance of any kind. Every other quote I received was over 3 x's as expensive as Square One's. And every agent I dealt with was telling me what I needed, rather than listening to me when I told them how little I actually owned, that may need to be replaced ... " Read more should it be destroyed. Purchasing the insurance I required took about as long as it took me to write this review..."
Written by Brad P. from Port Coquitlam, BC on Feb 3, 2014.
"I appreciate Square One's proactive approach to customer service. I signed up for tenant's insurance for the first time, left it pending submission overnight and I got a call the next day from one of the representatives asking if I had any more questions. Keep it up, and thanks!"
Written by Lanz O. from Surrey, BC on Jan 29, 2014.
"I had heard a lot of negative things about insurance in BC and was dreading making a claim when our bikes were stolen. I was very pleasantly surprised with the attitude and professionalism of Kris at Square One. She was very responsive, answering questions rapidly and working with me to get this claim ... " Read more processed very quickly. This was particularly surprising given that it happened over the Christmas period. We had replacement bikes quite quickly and I was also surprised that our premiums didn't jump dramatically. Thank you."
Written by Justin M. from Vancouver, BC on Jan 21, 2014.
"I was very impressed when I first purchased my policy from Square One. I am more impressed and please when I need help. I have a leak in the condo and I filed a claim not knowing whether that's the right thing to do. The adjuster called me less than 15 minutes from I click the button on my computer. ... " Read more He explain all the things I should do and was extremely helpful. Square One is a top notch company, I definitely will spread this message to all my friends."
Written by Albert L. from Vancouver, BC on Jan 13, 2014.
"Wow. Nice when you have a fabulous experience with a insurance company. When I lost the diamond bracelet that my husband gave me for our anniversary after only seven days I was devastated. However was extremely pleased to find out when I phoned our insurance company that my policy covered mysterious ... " Read more jewelry disappearance. I had researched low cost home insurance online several years ago and purchased with Square One Insurance over the internet. In the back of my mind I always wondered what would happen if it ever came time to make a claim. Dealing with them day before xmas I received the most amazing service and assurance that everything would be covered and would be handled quickly. I waited several weeks still hoping my bracelet would find its way back to me...but no such luck. I submitted my claim today and it was expedited and approved same day. That is what I call great service!"
Written by Jo-Ann K. from Victoria, BC on Jan 13, 2014.
"SUPER IMPRESSED - When my home insurance came due, I noticed my current insurer had me significantly OVER INSURED. I decided to shop around and found Square One. The process was dead simple and I could play with what optional coverage I really needed/wanted and to what amount (so I wouldn't be stuck ... " Read more being over insured). I had a few questions and spoke with a couple online reps who answered everything. In the end, I saved $300 off my "old" policy and actually received far better coverage (especially for earthquake)!!! I would highly, HIGHLY recommend you at least give Square One an opportunity to give you a quote - you won't be disappointed."
Written by Dave F. from Victoria, BC on Jan 3, 2014.
"I wanted to thank you with your help through the claims process. I've had a very negative perception of insurance services in the past, and you've proven my feelings wrong through this entire process. Daniel was very quick in response, very easy to talk to, and gave me more than enough info and leeway ... " Read more to really make the process understandable and easy for a first time claim. I really appreciate the help, and while I know it's part of his job, it made a big difference in ease of this unfortunate process. I will be recommending Square One Insurance to everyone I can."
Written by Dexter H. from Vancouver, BC on Dec 27, 2013.
"I was quoted several prices from different Ins companies but absolutely none compared to the service and price I received from Square One.
Their service and friendliness was far superior to ANY of the other insurance companies I dealt with."
Written by Lisa R. from Toronto, ON on Dec 4, 2013.
"I have been dealing with home insurance companies for 7 years, and I was very tired with the gouging year after year. Square One is the best on many fronts. It was a pleasurable and hassle free experience getting a quote over the phone, and subsequently closing the deal. Gaining access to the online ... " Read more site was easy as it should be, you can really sense intelligence on their side. Afterwards, a question asked by email was replied in 25 minutes, unbelievable. If you are looking for an honest deal on home insurance, fast service, great support, look no further."
Written by Francisco T. from Toronto, ON on Nov 21, 2013.
"Your service was fast, accurate, efficient and as easy as breathing. I don't like writing reviews but your web page and service deserve it. What do you think about car insurance? If you create a web page for it, I'll use it for sure."
Written by Ender G. from Toronto, ON on Nov 20, 2013.
"THANK YOU Square One for your amazing service! I recently had the unfortunate experience of having my bike stolen. Daniel was my claims adjuster and not only was he knowledgeable and professional, he was very friendly! My bike was stolen on a Monday night and my claim was settled by Wednesday afternoon. ... " Read more It is very reassuring to know that my insurance company was there when I needed them. Thanks again Daniel and Square One!"
Written by Nathan C. from Vancouver, BC on Nov 16, 2013.
"Wow! Super easy way to get tenant's insurance. Plus you get your policy in mere seconds after submission. I'm impressed and will be recommending you guys to others. I hope that processing of claims, if ever it happens - I hope it doesn't - would be as fast, too."
Written by Edwin S. from Calgary, AB on Nov 13, 2013.
"Jas of Square One was extremely prompt and helpful in returning emails and phone calls as she was providing me a quote and setting up my plan. If Square One handles claims in the same manner this could be the best insurance co. I've ever dealt with."
Written by JD Williams from Vancouver, BC on Nov 8, 2013.
"I have never had to purchase insurance for my apartment, and had a lot of questions. The agent available on the chat helped me with everything and was very quick to respond. I had my quote, checked MANY different other companies and banks, only to find it was the cheapest. And the agent was still there ... " Read more after to let me know how to accept my quote, 2 hours later. They charged me the wrong tax price, and corrected it so that I was not charged more then my original quote, even though I should have been. They took responsibility, which is extremely important for any business. I already gave the site over to my real estate agent to pass along, and I will recommend this company everyone."
Written by Stephanie D. from Toronto, ON on Nov 6, 2013.
"Finally, an insurer that offers smaller tenant insurance policies and rates that are significantly less. Plus, plenty of flexibility on coverage. Customer service has been great too!"
Written by Sher M. from Nanaimo, BC on Oct 27, 2013.
"I wanted to thank you for your excellent service in processing my insurance claim for a stolen laptop. This was a challenging experience for me as I was in China when it happened. Daniel was extremely helpful and professional in processing my claim and assisting me in getting all the necessary forms ... " Read more completed. My claim was processed in a very short period of time, considering the challenges. I would highly recommend Square One for its efficiency, professionalism and customer service!"
Written by Sharon S. from New Westminster, BC on Oct 23, 2013.
"Bought the policy at $15.14 per month, amazing rates and excellent online chat customer service by Jas!"
Written by Peter T. from Markham, ON on Oct 22, 2013.
"So, I was at a Movie in the park night in Stanley Park two summers ago and took advantage of receiving a free blanket that was being handed out by a new insurance company in exchange for my contact info. I was later contacted by the insurance company and presented with a great home insurance package ... " Read more offer. I do not regret for a second having given out my contact info that evening as I have been blown away by the service I have received from Square One over the past year. They have been informative, knowledgeable, sincere and helpful. I would like to mention two of your team members by name, both Devon and Kristina provided excellent customer service when I contacted Square One today with some questions."
Written by Daniel B. from Vancouver, BC on Oct 21, 2013.
"I picked up the phone this morning with the nightmare of trying to find an insurance policy to cover me as I rent my home out in Whistler for the winter....not so! Jas was incredibly helpful and explained all the various options to me; and when she gave me the quote at the end of the conversation, I ... " Read more nearly fell off my chair! I asked her to email it so I could review it carefully and it's all there - everything she promised and more! Really impressed - this was far easier and a far more pleasant insurance experience than I've ever had before...if only ICBC could learn from you!!!"
Written by Mark R. from Whistler, BC on Oct 15, 2013.
"I couldn't have asked for an easier experience with my Square One insurance claim. Daniel was incredibly responsive and was able to process my claim in less than a week. He was personable and very honest; he even reminded me of things to add to my claim that I hadn't thought of. I really have nothing ... " Read more but the best things to say about my claim experience at Square One."
Written by Meganne S. from Vancouver, BC on Oct 7, 2013.
"The loss of my camera was traumatic enough - the thought of having to "defend" myself to the insurance company had me in cold sweats. I braved the call and instantly felt like someone was on my side - they were here to help. It was an amazing feeling - from angry and defensive to thankful and supported. ... " Read more Thank you Square One - Thank you Daniel."
Written by Russ E. from Vancouver, BC on Oct 7, 2013.
"Did everything online with an insurance broker using chat. They bill monthly or yearly and I can adjust it when I can afford more coverage! $22 a month for now, totally doable! I love all the options and that I can adjust it and the chat option is a super cool bonus!!! (I have home insurance as it's ... " Read more a requirement to live in a coop.) Awesomesauce!"
Written by Christine from Vancouver, BC on Oct 1, 2013.