"I'm glad that I've made the switch to Square One. I notified my previous carrier that I was shopping around for a better deal. On 2 separate calls to my old carrier, I was not warned that I would be hit with a huge cancellation fee despite continuing my long time emergency vehicle/roadside service insurance! ... " Read more I was told that there would be roughly a 30 day grace period to renew. So, I continued to do my due diligence looking for the best possible deal. Square One offered excellent advice and explained which features I did and did not need and how they would be processed if a claim was raised. I went back to the old carrier to negotiate but their policies were fixed and couldn't be adjusted except on the building value (i.e. pay for unnecessary coverage). Square One's website for developing a policy is very helpful, especially if you're trying to stay within a certain monthly budget or you need to see the itemized allocations. Plus there is no additional finance charge for paying on a monthly basis (not like the other guys!) and Square One offer notify the other party of the cancellation. They gave me a standard form that I completed and I faxed it to the old carrier. Simple. I saved over $300. The old carrier badgered my husband to pay a $95.61 cancellation fee over the phone the day after. (We were 3 days past the expiry date but the charge for the coverage was not pro rata.) I followed up with Visa. They were sympathetic but did not want to charge an additional $10 to dispute the charges as my husband did accept the charges over the phone albeit under duress. They suggested that I report the incident to the BBB or Consumer Protection Services so others don't get misled. If I knew of the possible charge, I would definitely have paid more and extended the coverage for another year. i.e. made the switch at the next renewal date. Square One does not charge customers for cancelling policies. I am very pleased with the customer service I have experienced thus far dealing with Jas Sandhu and Sheilagh Middleton at Square One. They were knowledgeable, professional, friendly and prompt to reply to my calls and emails. Complaints regarding the excessive cancellation fee was received by the old carrier and the agent acknowledged that they should have given me fair warning. I explained that I wasn't expecting a complete reversal and that perhaps a nominal fee would be okay. I was told that my request would be forwarded to the old carrier's supervisor, but no phone call, email or letter with their response was given. I'm so happy I didn't have to make a claim with that company. I will recommend Square One to my friends and family. Thanks for your help!"
Written by Shannon Tobin from Surrey, BC on Jun 17, 2013.
"I was checking out Square One online and Daniel popped up and asked if I needed help, boy did I ever. I have been cancelled by my current provider after 10 years of continuous service for forgetting to pay. Devon was just great making me feel better about getting insurance with them. She made it easy ... " Read more to understand and fast. These people are great. Now I can sleep again. Thank you, thank you Daniel and Devon."
Written by Susan from New Westminster, BC on Jun 16, 2013.
"I called several different recommended insurance companies for our new house. One recommended by our insurance broker was close to $2,000 per year. Others with earthquake insurance were around $1,200 - $1,600. Square One let me pick and choose what I wanted and included earthquake insurance for $900 ... " Read more per year. I couldn't be happier. The online quote was a great way to do it. Fantastic all around. Thanks!"
Written by Kari from Sooke, BC on Jun 15, 2013.
"This is an excellent product and the future of insurance in Canada. Coming from the UK originally, we have an extensive and exceptionally well developed range of products like this and its great to see it arriving over here. Square One is light years ahead of some of the competition that asks you to ... " Read more send away a form and you can only expect to receive a quote in 3 to 4 weeks! I would, however, like to see feedback on customers claims experiences. All in all though, top stuff!"
Written by Peter Lalor from Vancouver, BC on May 28, 2013.
"By far the most easiest and intuitive insurance application wizard I've ever encountered. Whilst pausing / not understanding a certain question an agent immediately popped up and asked if I needed any help (didn't have to call or look for help). Every time I had a question the agent was able to easily ... " Read more answer me with professional and simple answers. Overall the most straightforward and stress free process I've gone through. Would no doubt recommend to anyone looking to insure their home and would like a simple way of doing so."
Written by Adam White from London, UK on May 27, 2013.
"Thank you for immediately notifying me about the delay in my payment. Not only was I able to rectify it immediately through your website late on a Friday evening, but receiving the email confirmation immediately has put my mind at ease knowing that my coverage has not been interrupted throughout the ... " Read more weekend. If only all insurance providers actually provided this amazing service you provide. You've set the new gold standard. Thank you!"
Written by Maryann Treffers from Vancouver, BC on May 25, 2013.
"I never knew that buying insurance could be this easy, no pushy sales people, selling you what you don't want. You can do it all online without any hassle. It's a pity that you can't buy cars this easily. Keep it up guys you are doing a great job."
Written by Ray Deller from Lantzville, BC on May 23, 2013.
"My husband and I have spent the past few days obtaining multiple quotes for tenant insurance. In the end, the choice was clear and we purchased our coverage through Square One. We really liked the ability to customize our policy to meet our specific needs. We also had a wonderful customer service experience. ... " Read more Agents were helpful and accommodating. Thank you!"
Written by Sally Fernandes from Burnaby, BC on May 17, 2013.
"An excellent choice for home insurance. They let you choose what kind of insurance you require and you only pay for what you need, rather than automatically charging you for coverage you will never use. Our monthly insurance premium went down by $40 a month using Square One and I would recommend them ... " Read more to friends and family. Thank you!"
Written by Cynthia from Victoria, BC on May 16, 2013.
"I had a great experience dealing with Square One Insurance. My agent, Sheilagh Middleton listened to my insurance needs and got a quick response. She was professional, honest and extremely helpful. I felt that there was a definite personal touch to the service and the rates are more than competitive. ... " Read more I feel very confident dealing with this company because of her personal attention specifically to my needs. I will definitely recommend Square One to my friends and family. I was very disillusioned with my own very large and extremely impersonal company that I had been with for 25 years. Thanks again for being a great company in a tough industry! 5 Star Rating!!!"
Written by Laurel Holth from Calgary, AB on May 15, 2013.
"After spending an entire day shopping around and comparing insurance policies, I popped by Square One on a referral from a friend. It was an entirely different experience from the other companies. I felt I was able to really tailor every last bit of the policy to fit my exact needs. Things I didn't ... " Read more want or need weren't shoved down my throat and extra coverage I had never thought of was easy to comprehend with clear and concise presentation. The online customer service made any small questions easy to ask and I could answer all the questions with confidence. The customer support overall seems to go above and beyond. I'm thrilled with my new policy, I really do have piece of mind and I'd recommend Square One to anyone and everyone looking for a new, better insurance policy."
Written by Drew Carnegie from Vancouver, BC on May 11, 2013.
"I have just purchased a condo policy. It was a positive experience. You fill in all the blanks and make a few simple decision. You don't have to wait for someone to get back to you. Make your decision and purchase the policy right there and then. If you have any question, there is always someone on ... " Read more line ready to help you. Purchasing an insurance policy should be something simple and straight forward. Square One has done a great job!!! I do not have to deal with brokers, agents, etc. Thank you Square One!!!"
Written by Albert Leung from Vancouver, BC on May 10, 2013.
"My contact, Jas Sandhu, has been most helpful since the day I applied for a Tenant Insurance with Square One. Her attention to detail and prompt delivery of service has been well noted. Her great customer service is the reason why I recommend Square One Insurance to all my friends. Thank you, Jas!"
Written by M de Leon from on May 3, 2013.
"I just switched to these guys and saved over $400 a year on my home insurance! I just signed up today so I'm not sure how it is to deal with them but the quote over the internet and the purchase of the policy was incredibly easy. There web site is very well designed. Definitely a company worth considering!"
Written by Cory from Vernon, BC on May 3, 2013.
"Pleasant staff local (provincial) offices and very professional. I hope I never have reason to use them but I am glad they are here."
Written by Ken from Prince George, BC on May 2, 2013.
"Where else do you get to talk to the CEO of a company on chat when you have issues at 10pm??? Not only did I get my questions answered but I have the quote I want with all the coverage that I need and nothing that I don't need. Thanks guys."
Written by Hu from Vancouver, BC on May 1, 2013.
"I was desperately searching for a new company to insure my place with, after many years of unsatisfactory service. My daughter recommended Square One. I am thrilled. I dealt with Debbie, who was so helpful, and helped me in many decisions. I really hit the jackpot here, and saved money into the bargain."
Written by Mary Huige from New Westminster, BC on Apr 30, 2013.
"When dealing with Square One, I don't feel like I'm talking to a machine or someone reading from a script. I've communicated with knowledgeable and friendly staff who have always put their client first. Thank you for being awesome!"
Written by Ryan from Vancouver, BC on Apr 30, 2013.
"I just chat with company staff -- Kristina Wheeler. She was so great and knowlegible. It is great help for people."
Written by David from Calgary, AB on Apr 27, 2013.
"I was very impressed that the online questionnaire was so thorough. It let me choose what coverage I wanted, tailored to my needs. I don't have expensive jewelry or gold bars, etc. So, I could say NO to that coverage. I didn't know you could get dog coverage!!! The other companies never offered that! ... " Read more So, I am pleased."
Written by Rosemary from Nanaimo, BC on Apr 25, 2013.